Report abuse or illegal content.

Before you write to us

If you can identify the operator of the site in question, contacting them directly is usually faster, and they can fix what we can only switch off. If that is not possible, or they do not act, write to us.

We do not monitor what our customers host. There is no general obligation on a hosting provider to do so, and we have no automated scanning of customer content. That means a report from you is often the first we hear of a problem, and we take it seriously for exactly that reason.

How to report

Send an email to abuse@rytiv.com. Reports are accepted in German and English. To let us act without a round of questions, please include:

• The exact address. The full URL of the content, not only the domain.
• What is wrong, and why. A clear explanation of why you consider the content illegal or abusive. Where it turns on a specific law, naming it helps.
• How to reach you. Your name and email address. You may report anonymously, but then we cannot confirm receipt or tell you what we decided.
• A statement of good faith: that you believe the information in your report is accurate and complete.

For alleged copyright infringement, please also state who holds the right and in what capacity you act.

What happens then

• We confirm receipt without undue delay, provided you gave us an address to reply to.
• We assess the report ourselves, on the facts you give us and on what we can see. We do not use automated decision-making for this.
• We tell you what we decided and why, and we tell the customer the same when we restrict their content, along with how they can object.
• If content is illegal, it goes. Depending on the case that means removing an application, disabling access to it, or suspending an account. We choose the narrowest measure that actually resolves the problem.

Either side may object to a decision by replying to the same address, and either side may take the matter to a court or a competent authority. Nothing on this page limits that.

Security vulnerabilities

If you have found a vulnerability in rytiv itself rather than in customer content, write to security@rytiv.com. Please give us a reasonable window to fix it before publishing. We will not pursue you for a report made in good faith that stays within testing your own account and does not degrade the service for others.

Points of contact

For authorities (Art. 11 DSA), including the European Commission, the Board and the authorities of the Member States: legal@rytiv.com. Communication in German or English. The same address is our point of contact for removal orders under Regulation (EU) 2021/784 (Art. 15).

For recipients of the service (Art. 12 DSA): hello@rytiv.com. A person reads this address; it is not answered by an automated system alone.

The operating company, its register details and its management are in the imprint. What may run on rytiv and what we do about a violation is set out in the Acceptable Use Policy.